swert99 Privacy Policy

1. Introduction

swert99 ("we," "us," "our," or the "Company") is committed to protecting the privacy and personal data of every player who uses our online gaming platform at swert99.com (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information in connection with your use of the swert99 Service.

This Policy applies to all users of the swert99 Platform, including registered account holders, visitors who browse without registering, and anyone who contacts our customer support team. By accessing or using the swert99 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

swert99 operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). We are also guided by the regulatory requirements of the Philippine Amusement and Gaming Corporation (PAGCOR) with respect to player data management and anti-money laundering obligations.

2. Personal Data We Collect

swert99 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration and Identity Data

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Gender
• Nationality and country of residence
• Residential address (including barangay, city, province, and ZIP code)
• Email address
• Mobile phone number
• Username and encrypted password

2.2 Identity Verification Documents

• Government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or live photo for biometric verification, where required
• Source of funds documentation, where required by AML regulations

2.3 Financial and Transaction Data

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks)
• Deposit and withdrawal history
• Transaction amounts, dates, and reference numbers
• Bonus and promotional credit history

2.4 Gaming Activity Data

• Games played, bet amounts, and outcomes
• Session duration and frequency of play
• Responsible gaming settings (deposit limits, self-exclusion periods)
• Bonus usage and wagering history

2.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Unique device identifiers
• Log data including access times, pages visited, and error reports

2.6 Communications Data

• Records of customer support interactions (live chat, email)
• Feedback and survey responses
• Marketing preferences and communication opt-in/opt-out status

3. How We Collect Your Data

swert99 collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make deposits or withdrawals, contact customer support, or respond to surveys.
• Automatically — through cookies, web beacons, and similar tracking technologies when you browse or use the Platform.
• From third parties — including identity verification service providers, payment processors (GCash, PayMaya, banks), fraud prevention agencies, and regulatory bodies such as PAGCOR.

4. How We Use Your Personal Data

swert99 uses your personal data for the following purposes:

Purpose	Description
Account Management	Creating and maintaining your swert99 account, verifying your identity, and managing your profile settings.
Service Delivery	Processing deposits and withdrawals, providing access to games, and delivering customer support.
Regulatory Compliance	Meeting PAGCOR licensing requirements, anti-money laundering (AML) obligations, and age verification mandates under Philippine law.
Fraud Prevention	Detecting and preventing fraudulent activity, unauthorized account access, and abuse of bonuses or promotions.
Responsible Gaming	Monitoring gaming patterns to identify problem gambling behavior and enforcing self-exclusion or deposit limit requests.
Marketing	Sending promotional offers, bonus notifications, and platform updates — only where you have given consent or where permitted by law.
Platform Improvement	Analyzing usage patterns to improve game offerings, platform performance, and user experience.
Legal Obligations	Responding to lawful requests from government authorities, courts, or regulatory bodies.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, swert99 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the swert99 gaming service, process transactions, and manage your account.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including PAGCOR licensing conditions, AML regulations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

swert99 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other Philippine payment service providers to process deposits and withdrawals.
• Identity Verification Providers: Third-party services that verify your identity documents and perform KYC (Know Your Customer) checks.
• Fraud Prevention Services: Agencies that help detect and prevent fraudulent transactions and account abuse.
• Game Providers: Licensed software providers whose games are featured on the swert99 Platform.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, and other government bodies when required by law.
• Legal and Professional Advisors: Lawyers, auditors, and consultants who assist with compliance and business operations.
• Cloud Service Providers: Hosting and infrastructure providers that store and process data on our behalf under strict data protection agreements.

All third-party service providers are contractually bound to protect your data and use it only for the purposes we specify. We do not permit them to use your data for their own marketing purposes.

7. Data Retention

swert99 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specific retention periods include:

• Active Accounts: Data is retained for the duration of your account's active status and for a reasonable period thereafter to handle any disputes or regulatory inquiries.
• Closed Accounts: After account closure, we retain transaction records and identity verification documents for a minimum of 5 years to comply with AML regulations and PAGCOR requirements.
• Marketing Data: If you opt out of marketing communications, we retain a suppression record to ensure we do not contact you again.
• Technical Logs: Server logs and IP address data are typically retained for 12 months for security and troubleshooting purposes.

Once the retention period expires, we securely delete or anonymize your data so that it can no longer identify you.

8. Security Measures

swert99 employs industry-standard technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) protocols. Sensitive data at rest, including passwords and financial information, is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized personnel only, based on role-based access controls and the principle of least privilege.
• Two-Factor Authentication (2FA): We offer 2FA to add an extra layer of security to your account login.
• Regular Security Audits: Our systems undergo regular vulnerability assessments and penetration testing by independent security firms.
• Incident Response: We maintain an incident response plan to quickly detect, contain, and remediate any data breaches.

While we take all reasonable precautions, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access.

9. Cookies and Tracking Technologies

swert99 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Platform.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly, including session management and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use the Platform, helping us improve performance and user experience.
• Functional Cookies: Remember your preferences, such as language settings and login status.
• Marketing Cookies: Track your activity across websites to deliver personalized advertising. These require your consent.

9.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from using certain features of the Platform. To opt out of marketing cookies, adjust your preferences in your account settings or use your browser's cookie management tools.

10. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your data, subject to legal retention requirements.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Data Portability: You may request your data in a structured, commonly used format for transfer to another service provider.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
• Right to Lodge a Complaint: You may file a complaint with the National Privacy Commission if you believe your rights have been violated.

To exercise any of these rights, contact our Data Protection Officer using the contact details provided in Section 13. We will respond to your request within 15 days, or as otherwise required by law.

11. Protection of Minors

The swert99 Platform is strictly intended for users who are 21 years of age or older. We do not knowingly collect personal data from individuals under 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and terminate the associated account.

Parents or guardians who believe their child has provided personal data to swert99 should contact us immediately so we can take appropriate action.

12. Changes to This Privacy Policy

swert99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform features. Any material changes will be communicated to you via email or through a prominent notice on the Platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how swert99 handles your personal data, please contact our Data Protection Officer:

Data Protection Officer
swert99 Online Gaming Platform
Email: [email protected]

For general customer support inquiries, you may also contact:
Email: [email protected]

This Privacy Policy was last updated on May 7, 2026 and is effective immediately. By using the swert99 Platform, you confirm that you have read, understood, and agree to this Privacy Policy.