Got Questions? We've Got Answers.

You must be at least 21 years old to register and play at swert99. This is a strict requirement under PAGCOR regulations and Philippine law. We verify the age of every player during registration and may request additional proof of age at any time. Any account found to belong to a player under 21 will be immediately suspended, all deposits refunded, and any winnings forfeited. There are no exceptions to this rule.

No. swert99 strictly allows only one account per person. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently banned and any balances forfeited. If you have forgotten your login credentials, use the password reset option on the swert99 Login page or contact our support team for assistance.

Go to the swert99 Login page and click Forgot Password. Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. Still having trouble? Contact our 24/7 support team via live chat and we'll help you regain access to your account securely.

You can update most account details — such as your contact number, email address, and preferred payment method — directly from your account settings after logging in. Changes to your legal name or date of birth require identity re-verification and must be requested through our support team. We may ask for supporting documents to process these changes. Note that your registered name must always match your government-issued ID and payment account name.

swert99 supports a wide range of Philippine payment options to make depositing and withdrawing as convenient as possible:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank, Security Bank
• Over-the-counter: 7-Eleven (via Cliqq), Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (₱). We do not currently accept cryptocurrency or international payment methods.

The minimum deposit at swert99 is ₱100 for most payment methods. GCash and PayMaya deposits are credited to your account instantly. Bank transfers may take a few minutes to reflect depending on your bank's processing time. There is no maximum deposit limit, though large deposits may require additional verification for security purposes.

Withdrawal processing times at swert99 depend on your chosen method:

• GCash / PayMaya: Usually within 1–3 hours
• BPI / BDO / Metrobank: 1–3 business days
• Other banks: Up to 3–5 business days

Withdrawals are processed Monday to Friday during business hours. Requests submitted on weekends or public holidays will be processed on the next business day. The minimum withdrawal amount is ₱200. Make sure your withdrawal account name matches your registered swert99 name to avoid delays.

Withdrawals may be rejected for several reasons:

• Your account KYC verification is incomplete or pending
• The name on your withdrawal account does not match your swert99 registered name
• You have an active bonus with unmet wagering requirements
• Your account has been flagged for a security review
• The withdrawal amount is below the ₱200 minimum

If your withdrawal was rejected, our support team will notify you with the specific reason. Contact us via live chat or email to resolve the issue quickly.

swert99 offers a diverse lineup of games loved by Filipino players:

• Color Game: The classic Filipino perya favorite, now available online with live dealers
• Go Rush: A fast-paced crash-style game with real-time multipliers
• Bingo: Multiple bingo variants with live hosts and chat features
• Slot: Hundreds of slot titles from top providers with jackpots and free spins
• swert99 Casino: Live dealer tables including baccarat, roulette, blackjack, and more

New games are added regularly, so there's always something fresh to try.

Yes. All games at swert99 use certified Random Number Generator (RNG) technology that is regularly audited by independent third-party testing agencies. Our live dealer games are streamed in real time from professional studios, ensuring complete transparency. swert99 operates under PAGCOR regulations, which require all games to meet strict fairness and integrity standards. You can view the RTP (Return to Player) percentage for each slot game in the game information panel.

Absolutely. swert99 is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The mobile site is responsive and loads quickly even on standard mobile data connections. For the best experience, we recommend using a stable Wi-Fi or LTE connection, especially for live dealer games like baccarat and Color Game which stream in real time.

New swert99 players can take advantage of a Welcome Bonus on their first deposit. The bonus amount and terms vary depending on the current promotion — check the Promotions section of your account after registering for the latest offer. In addition to the welcome bonus, swert99 regularly runs reload bonuses, cashback offers, free spins on selected slots, and special promotions tied to Filipino holidays and events like Pasko, Fiesta, and major PBA and NBA seasons.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw the bonus or any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Wagering requirements and eligible games vary per promotion — always read the full terms of each bonus offer in your account's Promotions section.

Yes. If you prefer to play without bonus restrictions, you can opt out of receiving bonuses in your account settings. Players who opt out will not have wagering requirements applied to their deposits and can withdraw freely at any time. Note that once you opt out, you will not be eligible for the current active bonus. You can opt back in for future promotions at any time from your account settings.

Yes. swert99 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. We also use two-factor authentication (2FA) for account logins, real-time fraud monitoring, and strict KYC procedures to prevent identity theft and unauthorized account access. For more details, read our Privacy Policy.

To enable 2FA on your swert99 account, log in and go to Account Settings > Security. Select Enable Two-Factor Authentication and choose your preferred method — either SMS OTP to your registered Philippine mobile number or an authenticator app. We strongly recommend enabling 2FA to add an extra layer of protection to your account, especially if you use GCash or online banking for deposits and withdrawals.

If you suspect someone has accessed your swert99 account without your permission, take these steps immediately:

• Change your password right away via the swert99 Login page
• Contact our 24/7 support team via live chat to report the incident
• Request a temporary account freeze while we investigate
• Review your recent transaction history for any unauthorized activity

Our security team will investigate and take appropriate action, including reversing any unauthorized transactions where possible.

swert99 provides a full suite of responsible gaming tools to help you stay in control:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits: Cap the total amount you can lose over a set period
• Session Time Limits: Automatically log out after a set play duration
• Reality Checks: Regular pop-up reminders showing your play time and balance
• Self-Exclusion: Voluntarily block your account for 24 hours up to permanently

All tools are available in your account settings. For more information, visit our Responsible Gaming page.

To self-exclude, log in to your swert99 account and go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your preferred exclusion period — options range from 24 hours to 6 months, 1 year, or permanent exclusion. Once activated, your account will be locked for the full duration with no option to reopen it early. You can also request self-exclusion by contacting our support team directly. Self-exclusion is a serious tool designed to help players who need a complete break from gaming.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR operates a Responsible Gaming Program that provides counseling referrals and support resources for Filipino players. You can also reach out to licensed mental health professionals in Manila, Cebu, Davao, Quezon City, and other major cities who specialize in gambling addiction treatment. Peer support groups such as Gamblers Anonymous (GA) also hold regular meetings across the Philippines. swert99's support team is also available 24/7 to connect you with the right resources — just reach out via live chat. For more details, visit our Responsible Gaming page.